Guests ask the same things dozens of times a day, at every hour.
Onboarding our first founding hotels in Romania
Your front desk, 24/7 on WhatsApp. It doesn't just answer, it gets things done.
Navi is your hotel's AI concierge on WhatsApp: it answers guests instantly in their language, routes their requests to the right team and collects feedback automatically. No app to download: guests scan the QR code in the room and the conversation starts right away.
Finalist · Innovation Labs 2025- Live in ~15 minutes
- No app for guests
Who we are
From the finals of Romania's largest startup pre-accelerator, straight into your hotel.
We're Gabriela and Andrei, both software engineers, and we started Navi as a university project. It reached the Innovation Labs 2025 finals, among the 17 teams left from over 260 across the country.
Now we build Navi with one goal: to automate repetitive questions and small tasks, so your hotel team can focus on what truly matters: hospitality.
The front-desk reality
Your front desk can't be everywhere, all the time.
Requests get lost between the front desk, housekeeping and the restaurant.
Language barriers and waiting end up straight in your reviews.
Navi was built for exactly this.
How it works
Just three steps.
1
Scan
The guest opens WhatsApp
They scan the room QR code and a WhatsApp chat opens.
2
Ask
They get an instant answer
They ask anything (breakfast hours, spa, transfers, recommendations) and get an instant answer in their language.
3
Your team gets the request
The request reaches people
Real requests (towels, late check-out, bookings) land automatically with the right team, ready to act.
You stay in control: Navi escalates to reception when a human is needed.
Comparison
Navi vs. chatbot vs. manual front desk
| What matters | Manual front desk | Chatbot (Q&A) | Navi |
|---|---|---|---|
| Availability | Only during front-desk hours | 24/7, but answers only | 24/7, answers and acts |
| Guest channel | Phone, email, at the desk | Website widget or app | WhatsApp, no app to download |
| Guest's language | Depends on the staff on shift | Limited, fixed scripts | Automatic, multilingual |
| What it does with a request | Noted by hand, can get lost | Only answers, never forwards | Auto-routes to the right team |
| Feedback | Manual, rarely collected | Usually missing | Collected automatically |
What you get
Concierge-level service, without a concierge team.
Instant answers, 24/7
No waiting, no overwhelmed front desk.
In the guest's language
English, Romanian and more, automatically.
No app
Everything on WhatsApp, which guests already have.
More time for hospitality
Navi takes the repetitive questions and small requests. Your front desk drops the noise and does what no AI can: real hospitality, with every guest.
Every request captured
Nothing slips through, it all reaches the team.
See it all in one dashboard
Conversations, requests and analytics, in real time.
Automatic routing
Requests go straight to the right department: housekeeping, reception or the restaurant.
See it for yourself
We don't just tell you. We show you.
The guest side
This is how Navi talks to your guests.
Warm, helpful replies in their language, and a request created in seconds. Navi summarizes the request and sends it straight to the right team.
Your side
You see everything, in one place.
Your hotel's conversations, request queue and analytics, live, in the dashboard. See at a glance what was asked, from which room, and who it went to.
Who it's for
Built for the way you work.
Boutique & independent hotels
Concierge-level service without a concierge team. Give guests the experience of a detail-obsessed hotel, at a fraction of the cost of a dedicated concierge.
Larger hotels & chains
Digitize guest communication, cut front-desk load and keep a consistent standard across every room and property.
Founding partners
We're choosing a few founding hotels.
We work hand-in-hand, as partners, with a limited number of hotels in Romania. You get full white-glove setup done by us, priority on new features, and special founding terms.
- Setup done by us
- Direct founder support
- Limited spots
Frequently asked
The questions hoteliers ask.
No. Navi handles the repetitive questions and requests so your team can focus on guests. When a human is needed, it escalates to reception automatically.
You fill a guided form (~15 minutes). We do the rest.
No. They use WhatsApp, which they already have. They scan the room QR code and the conversation starts right away.
It replies automatically in the guest’s language: Romanian, English and many more.
It's hosted in the EU and handled per GDPR / Romania's Law 506/2004. Privacy is built in.
We discuss it openly in the demo, based on your hotel. Founding hotels get special terms.
It doesn't make things up. It tells the guest it'll check, and passes the question to reception.
Yes. Navi is built in Romania by Infinity Labs, native to WhatsApp, replies automatically in the guest's language (including Romanian) and routes requests to the right team in the hotel.
A classic chatbot only answers. Navi answers, routes requests to the right team and collects feedback after resolution, closing the operational loop in a single WhatsApp thread.
The same conversation goes through the whole flow: question, answer, request routed to the team, resolution and feedback from the guest. The hotel sees whether the request was resolved and how satisfied the guest was, with no separate tools.
Book a demo
See Navi in action in 20 minutes.
We'll show you exactly how it'd work for your hotel. No commitment.